Frequently asked questions at Impress

What is the status of my order?

Sorry but at this time we do not have order tracking.  We make every attempt to ship your order to you as quickly as possible, usually within 2-3 days from when we receive it.  Sometime we're out of a particular item and if we know that that product is coming to us within a reasonable amount of time, we will hold your order so we can ship complete.  If you have to have an order by a certain date, feel free to email us with the request and we will make every attempt to get it to you on time. 

Does Impress backorder?

If we know we can't get a particular item that you have ordered within a reasonable amount of time, we will ship your order without it.   We'll adjust the total of your invoice and ask that you reorder that item the next time you place an order. 

Once you have entered your credit card data and submitted your order, Impress would prefer if you did not alter your order.  Any changes that are made slows down the shipping process and may delay your order.

That being said, if you have a special need to change your order, please send us an email, including your order number and we will do our best to accommodate your request. 

How come I saw an item on your site a couple of days ago and now it's no longer there?

At Impress we strive to constantly update our site with new and innovative products. Sometimes we only get small batches or limited quantities of an item and sometimes an item is just so popular, we run out of it quickly.  If a product was on the site but is no longer there, it probably means that we are temporarily out of that item.  Keep watching, the minute a popular item arrives back at our store, we put it back on the site.

Always feel free to email and ask if you're looking for a particular item and we can let you know the expected date of arrival.   

How do I add, remove, or change the quantity of an item that I added to my shopping basket?

To remove an item from your shopping basket, first go to the shopping basket page.  To do this you need to either click on the basket icon located in the top right hand corner of every Impress page, or click the checkout button on any of the product pages.  Then you simply need to find the product you wish to remove and press the remove button. 

To change the quantity, simply find the quantity field next to the product, change the number , and press update.

How come after I added an item my shopping basket is still empty?

If you thought you added items to your shopping basket but found your  basket empty when you went to check out, you've probably disabled the cookies settings on your browser.  For more information click here. 

If that does not solve your problem, please email us. 

How do I use my eyelets?

Please click here to go to our eyelet tutorial.

Does Impress wholesale?

Impress Rubber Stamps is a retail company, we do not offer items for wholesale.

Does Impress have a catalog?

Impress does not have a printed catalog.

How do I use my gift certificate?

Please click here for more information.

How do I use my coupon?

Please click here for more information.

Contact Us:

If there is something you're looking for or if you have a question that was not answered, please contact us via email. We will be happy to help you